Maid services, although often not required by law, should be bonded and
insured against theft and damage to property. Accidents happen, and a
well-meaning employee may accidentally knock over a fragile object,
inadvertently use the wrong chemical on a material causing damage, or
(worst case scenario) is guilty of theft. A company shouldnt question a
claim made against them when the complaints are valid and backed up by
sufficient evidence. Before hiring any cleaners, it is necessary to
first protect yourself.
For highly valuable objects, it is probably better to ask them to be
left untouched, or even keep them locked away during cleaning. That
doesnt necessarily mean investing in a safe, but placing fragile
collectibles in a lockable cabinet is advisable. Keeping a list of items
of value as well as updated pictures of their current condition is also
useful in case it is necessary to make a claim to an insurance company.
If keeping certain items safe is of the utmost importance, consider
in-home surveillance as a further precaution against theft from maid
services or other outsiders.
Accidental damage of items or materials within the house is another
potential problem. When choosing a professional maid services company,
ask about the equipment and chemicals used. A bottle of bleach and
vacuum cleaner is not sufficient enough for the job. They should be
capable of cleaning and maintaining a variety of different materials
including wood, marble, carpet, fabrics, and concrete. Ask about
specific methods for dealing with certain types of stains such as
chocolate, red wine, or blood. These all require different chemical
compounds and cleaning techniques in order for successful removal.
When making a complaint about maid services, it is important to direct
it to the proper person. If the issue is with a particular employees
low quality of work, poor attention to detail, or inability to follow
instructions, the matter should be brought up with the individual before
any managers are involved. It may be a simple misunderstanding that can
easily be resolved without outside intervention. If no improvements are
made, then seek the manager of a business chain, or the owner if it is a
small operation. For more serious complaints such as property damage
and theft, it is best to go directly to the source of authority.
For complaints to be taken seriously, there needs to be clear
documentation and facts available surrounding the incident. If there was
a theft, for example, explain when the last time the object was in your
possession and exactly when you discovered it was missing. Keep track
of when and how employees enter the household. When speaking with a
manager, write down times, what was said and any relevant names. Follow
up a complaint with a formal letter and keep a copy on hand. If you meet
with resistance to rectify the problem, consider contacting the Better
Business Bureau. As a last resort, you may decide it is worth your time
to pursue legal action.
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ABOUT THE AUTHOR
If you are searching for maid
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